Jobs in Gibraltar for English Speaking Professionals

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Portuguese speaking Customer Care Agent

at Betting Connections (Gibraltar) Full Time Wednesday, August 27th, 2014
 
 

Job Description:

Purpose of the role

As a Customer Support Agent you should be able to work and think independently, coming up with creative solutions when needed as well as following the company guidelines. The purpose for this role is to represent the company in all customer contacts, giving the best service possible. The Customer Support Agent will be part of a team/language group and report to the team leader as well as follow the instructions of the Customer Support Team Manager.

Responsibilities:

• Representing the company in all customer contacts, giving the best service possible via email, phone and chat

• Communicating with the Customers in a professional manner, in writing as well as orally

• Build and maintain relationships with existing and new customers

• Identify and report improvement areas according to company procedures

• Processing customer withdrawals according to company procedures on request

• Providing uninterrupted service by:

• Solving the customers’ problems

• Clarify to the customers the company’s Terms and Conditions when it is needed

• Explaining how to use the company’s games and services

• Assisting the customers with on-going marketing campaigns

• Logging the tasks in accordance with company guidelines

• Escalate and follow up customer cases when needed

Key Working Relationships:

• All Customer Support Team members

• Payments team

• Service Development Specialist

Requirements and Skills:

• Must be local to Gibraltar or surrounded Spanish areas

• On-line experience in Support / Customer Services

• Experience in assisting the customers via email and phone

• Fast typewriting

• Excellent written and verbal communication skills

• Advanced in English

• Fluent in either or/and languages: Portuguese/English

• Clear thinking and problem solving

• Flexible and willing to work daily / evening shifts (no night shifts)

How to apply for this job in Gibraltar:

Please send your CV via email: jobs@bettingconnections.com

*Please mention our website (www.WorkInGibraltar.com) when you apply. Thank you!