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French speaking Customer Service Agent - Gibraltar

at Betting Connections (Gibraltar) Full Time Tuesday, December 16th, 2014
 
 

Job Description:

The Person

• A proactive individual with excellent communication and interpersonal skills who has a flexible approach to work and understands the importance of providing a professional service to customers.

• Confident to make decisions with the ability to exchange, analyse, and interpret information.

• You will have a flair for influencing people and finding solutions in a fast paced environment as part of a team in a diverse cultural environment.

• You should possess logical reasoning skills with an analytical approach and be willing to work shifts.

The Role

• Handling customer inquiries via e-mail/phone; including but not limited to games and cashier related issues

• Assessing individual issues and taking appropriate action to ensure customer needs are met

• Working in coordination with other teams based at different locations that share similar objectives

• Escalating system anomalies and general issues faced by customers to the relevant party

• Understanding Standard Operating Procedures and delivering service / quality standards to agreed levels

Essential Skills

• Native French speaker

• Excellent communication and interpersonal skills

• Ability to perform well in a multi-task/cultural and ever changing dynamic environment

• Basic knowledge of MS Office applications

• Knowledge of other languages of advantage desirable

• Educated to degree level or equivalent

• Basic knowledge of online gaming – games and payment processing.

How to apply for this job in Gibraltar:

jobs@bettingconnections.com

*Please mention our website (www.WorkInGibraltar.com) when you apply. Thank you!